6 BASIC PHONE QUESTIONS

There are 6 common questions we receive through tech calls that typically can be answered just by reading this guide.  If you are having issues with your phone and the information below doesn't answer your question, please SEND US A MESSAGE or call us at 1.800.993.9399

QUESTION 1: My phone is not activating. What do I check first?

  • Check your phone line voltage. Your meter should read around 48 volts DC (around 24 volts DC for PBX systems).
  • Check your AC power (if you have an AC powered phone). You should have 120 volts in to the (yellow) transformer and approximately 13 volts out.
  • Reset your phone. Remove the phone line, battery, and AC power (if equipped). Wait 5 seconds and then reconnect in reverse order.
  • Check for key tones and voice prompts. If you hear key tones, call into the phone from another phone and see if you have 2 way communication.
  • If  you still have problems, contact us!

QUESTION 2: I have low or no speaker or mic volume. What should I do first?

  • Verify that the mic and speaker connections are plugged into the board connectors in the right place.
  • Check that your phone line is shielded and that is is grounded on one end only.
  • Check for amperage across the phone line. Your meter should read 30mA.
  • If elevator fan is running, try a test call with the fan off.
  • If you still have problems, contact us!

Question 3: The call drops after dialing or after an operator answers. Why?

  • If your phone is on a ringdown line it may be necessary to program 4, 4 or 5, 5 in your first phone number location.
  • Verify that your phone line is providing at least 30mA to the phone.
  • If you still have problems, contact us!

Question 4: The phone doesn't dial through. What should I check?

  • Do you need an area code to place a call? Do you need to dial a 1 to place a call? Do you need to dial a 9 to get an outside line? You may need all three to place a call (for example 9-1-800-993-9399).
  • If your phone is AC powered, you may hear dialing even if the phone line is not connected to the outside world. Use a test phone to verify that you can actually place a call and that the phone company has activated the line.
  • If you are still having problems, contact us!

Question 5: I am having trouble programming the phone.  What are some tips?

  • If the default security code does not work it is possible that the code has been changed. Call us with the phone's serial number to learn how to resolve this issue.
  • Remove the mic connector when programming. Depending on the installation conditions, feedback could be causing the microprocessor to misread the key tones.
  • If you have a line powered phone, the provided 9V battery is required to program correctly. Verify that you have at least 7V at the battery.
  • If  you are still having problems, contact us!

Question 6: The operator cannot hear the voice location announcement. What should I do?

  • Verify that you have actually recorded a voice message.
  • Re-record your voice location announcement through the microphone, getting as close to the mic as possible.
  • Noise on the phone line may be causing the voice location announcement to trigger early. Program 6-8 pauses (using the * [star] key) after the last digit of the programmed phone number to delay the length of time required before the voice location announcement plays.
  • If you are still having problems, contact us!