Emergency Phone FAQs
- Check your phone line voltage. Your meter should read around 48 volts DC (around 24 volts DC for PBX systems).
- Check
your AC power (if you have an AC powered phone). You should have 120
volts in to the (yellow) transformer and approximately 13 volts out.
- Reset
your phone. Remove the phone line, battery, and AC power (if equipped).
Wait 5 seconds and then reconnect in reverse order.
- Check
for key tones and voice prompts. If you hear key tones, call into the
phone from another phone and see if you have 2 way communication.
- Verify that the mic and speaker connections are plugged into the board connectors in the right place.
- Check that your phone line is shielded and that is is grounded on one end only.
- Check for amperage across the phone line. Your meter should read 30mA.
- If elevator fan is running, try a test call with the fan off.
- If your phone is on a ringdown line it may be necessary to program 4, 4 or 5, 5 in your first phone number location.
- Verify that your phone line is providing at least 30mA to the phone.
- Do you need an area code to place a call? Do
you need to dial a 1 to place a call? Do you need to dial a 9 to get an
outside line? You may need all three to place a call (for example
9-1-800-993-9399).
- If your phone is AC powered,
you may hear dialing even if the phone line is not connected to the
outside world. Use a test phone to verify that you can actually place a
call and that the phone company has activated the line.
- If the default security code does not work
it is possible that the code has been changed. Call us with the phone's
serial number to learn how to resolve this issue.
- Remove
the mic connector when programming. Depending on the installation
conditions, feedback could be causing the microprocessor to misread the
key tones.
- If you have a line powered phone, the provided 9V battery is required to program correctly. Verify that you have at least 7V at the battery.
- Verify that you have actually recorded a voice message.
- Re-record your voice location announcement through the microphone, getting as close to the mic as possible.
- Noise
on the phone line may be causing the voice location announcement to
trigger early. Program 6-8 pauses (using the * [star] key) after the
last digit of the programmed phone number to delay the length of time
required before the voice location announcement plays.
- Without sophisticated equipment an Emergency Elevator Phone will not work properly by sharing a line. It is highly recommended that you do not share a line.
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Live Sales & Support is Available Monday through Friday, 8:00 am to 4:30 pm EST.