Shipping, Returns & Warranty FAQs

In-stock items usually ship the same day or the next business day.

Out of stock items may require a two week turnaround before the items are shipped.

For overnight shipping options such as UPS Next Day Air and FedEx Priority Overnight, orders must be placed before 3pm EST and the items must be in stock.

During checkout you will be able to choose from UPS and FedEx, along with their respective rates for shipping such as ground, next day and so on.

K-Tech accepts returns for credit on new, unused product only, returned complete and in original packaging. A minimum 15% restocking fee is assessed on units returned after 30 days from purchase date. Returns for credit are not accepted after 60 days from original ship date.

All returns and repairs require a preassigned authorization number.
Call 1-800-993-9399.

K-Tech International, Inc. warrants equipment of its own manufacture to be free from defects in material and workmanship for a period of three years from date of shipment from factory or appointed distributor to original user.

This warranty does not apply to any products which have been damaged, neglected, altered, abused, used for a purpose other than the one for which they were manufactured, repaired by the customer or any party without K-Tech’s authorization, or used in any manner inconsistent with K-Tech’s instructions. Also excluded, are field programming and adjustment errors.

K-Tech’s entire obligation under this warranty shall be limited (at K-Tech’s option) to repair or replacement of any parts which prove to be defective within the warranty period. Defective products must be returned by customer to K-Tech’s factory in its original, unaltered form, transportation prepaid.

K-Tech will not be liable for any costs incurred by its customers in removal or replacement of defective products. K-Tech International, Inc.’s liability under this warranty, or any other warranty, whether expressed or implied in law or fact, shall be limited to the repair or replacement of defective material or workmanship, and in no event shall be liable for consequential or indirect damages. No representative or person is authorized to assume for us any of the liability in connection with the sale of our products.

Prices may be changed and product may be modified or discontinued at any time without notice.

K-Tech International, Inc. customer repair policy requires that all customer repairs have a preassigned Repair/Return Authorization (RA) number. This system assists us in better serving our customers by ensuring accurate identification and prompt turnaround for returned product. If you need to return a product for repair, please contact our Customer Service Department at 1-800-993-9399 for a Repair Authorization (RA) number.

Please have the following information available when requesting an authorization number:

• Bill To and Ship To addresses
• Name and telephone number of contact person
• Purchase Order # for this Repair Authorization (RA)
• Job site name
• Quantity, model number(s), and serial number(s)
• Brief description of problem experienced

All returns and repairs require a preassigned authorization number.
Call 1-800-993-9399.

Please reference the Repair/Return Authorization (RA) number on the outside of all cartons and on all paperwork enclosed with the product.

Undocumented returns run the risk of being lost and are untraceable. All material must be shipped on a Freight Prepaid basis. Collect shipments will be refused.

All returns and repairs require a preassigned authorization number.
Call 1-800-993-9399.